FAQS about Commercial Insurance

  1. Should I bring my insurance card with me to the hospital?
    Yes. Please bring your insurance cards, referrals, authorizations, and written orders with you so we have accurate information when filing your claim. We appreciate you paying your deductibles and co-payment when you register.

  2. Do I need to let my insurance company know that I am going to be undergoing treatment or diagnostic testing at the hospital? How do I know if my insurance company will cover my visit or certain services?
    Yes. It is the patient's responsibility to ensure your scheduled services will be covered by your insurance provider and all referrals and pre-authorizations have been obtained. We recommend you contact your insurance company prior to your visit to ensure your services will be covered and determine your payment responsibility.

  3. Will you bill my insurance company for me?
    Yes, as long as we have the correct insurance information. If we do not, your account will become a "self-pay" until we have the correct information.

  4. How will I know if my insurance company has paid my bill?
    You should receive an Explanation of Benefits from your insurance company when payment has been processed. You may always call Brookings Health System's Business Office at (605) 696-8030 to confirm insurance payment.

  5. How do I follow up with my insurance company regarding a claim?
    Contact your insurance company with the number on your insurance card.

  6. What do I do if I disagree with how much my insurance company has paid on my bill?
    Contact your insurance company directly to find out why they are not paying the claim or a portion of the claim. If Brookings Health System can offer additional assistance, please contact our Business Office at (605) 696-8030.

  7. Does Brookings Health System provide free care for patients without insurance? 
    Under certain circumstances, we provide "charity care" for individuals with proven financial need. Contact our Business Office at (605) 696-8030 for additional information.

  8. Does Brookings Health System accept my insurance?
    We accept most major insurance providers. You may either call your insurance company or inquire whether Brookings Health System is a participating provider, or you may call our Business Office at (605) 696-8030.