The Neighborhoods at Brookview Performs Strongly on Latest Family/Resident Survey
Nursing Home Outperforms Peer Groups
The Neighborhoods at Brookview performed strongly again on the skilled nursing home facility’s latest family/resident survey conducted by independent research firm, My Innerview.
According to the survey, overall satisfaction for the facility ranked at 95%. In addition, 93% of those interviewed indicated they would recommend The Neighborhoods to others.
“These high scores reflect the tremendous care that we deliver on a daily basis,” said Administrator Jason Hanssen. “Our team of care givers go above and beyond to insure that the residents are happy and well cared for. Our survey reflects this, and we are all very proud of these scores.”
The Neighborhoods outperformed peer groups across the nation on the survey, scoring extremely well in all 24 ranked areas and improving in almost every survey category.
June 2013, residents and staff moved from Brookings Health System’s old nursing home, Brookview Manor, to The Neighborhoods at Brookview. It offers short and long-term care to residents. The facility embraces the household model of care which aims to create a homelike, social setting for residents. Staff incorporates the five person-directed values in care: Choice, Dignity, Respect, Self-Determination and Purposeful Living. For more information, please visit www.brookingshealth.org/Neighborhoods.
About Brookings Health System
Brookings Health System, located in Brookings, South Dakota, includes a 49-bed hospital, the 79-bed The Neighborhoods at Brookview nursing home, Brookhaven Estates senior living apartments, Yorkshire Eye Clinic, Arlington Medical Center and White Medical Clinic. It is a non-profit, city-owned facility that offers the community a full range of inpatient, outpatient, surgical and extended care services. The emergency room is staffed 24 hours a day and provides around the clock patient needs ranging from minor injuries to life threatening crises. For more information about the services offered at Brookings Health System, please call (605) 696-9000 or visit us on the Web at brookingshealth.org.