The Neighborhoods at Brookview Consistently Receives Outstanding Family/Resident Ratings

Posted: 1/21/2016

The Neighborhoods at Brookview has received consistently strong ratings from its biannual family/resident survey since transitioning from Brookings Health System’s old nursing home, Brookview Manor.The Neighborhoods at Brookview has received consistently strong ratings from its biannual family/resident survey since transitioning from Brookings Health System’s old nursing home, Brookview Manor.

According to the latest survey conducted by independent research firm, MyInnerview, overall satisfaction for the facility ranked at 96%. In addition, 97% of those interviewed indicated they would recommend The Neighborhoods to others. Both of those scores have consistently ranked in the mid-90s since the facility opened in June 2013.

“Our consistent top scores are credited to our amazing, caring staff and our revolutionary facility design,” said Administrator Jason Hanssen. “Our team’s dedication and love for our residents is able to shine through our building’s architecture which enables us to create a homelike environment for residents.”

The Neighborhoods commissions a family/resident survey biannually to better understand the perceptions of the residents and families the nursing home serves. The survey gathers feedback on a range of items, including activities, meals, therapy and laundry services. Administration and staff use the survey results to improve services and processes.

The Neighborhoods at Brookview is a five-star nursing home that offers short and long-term care to residents. The facility embraces the household model of care which aims to create a homelike, social setting for residents. Staff incorporates the five person-directed values in care: Choice, Dignity, Respect, Self-Determination and Purposeful Living. For more information, please visit www.brookingshealth.org/Neighborhoods.

About Brookings Health System

Brookings Health System, located in Brookings, South Dakota, includes a 49-bed hospital, the 79-bed The Neighborhoods at Brookview nursing home, Brookhaven Estates senior living apartments, Yorkshire Eye Clinic, Arlington Medical Center and White Medical Clinic. It is a non-profit, city-owned facility that offers the community a full range of inpatient, outpatient, surgical and extended care services. The emergency room is staffed 24 hours a day and provides around the clock patient needs ranging from minor injuries to life threatening crises. For more information about the services offered at Brookings Health System, please call (605) 696-9000 or visit us on the Web at brookingshealth.org.