Latest Family/Resident Survey Gives The Neighborhoods at Brookview Strong Marks

Posted: 10/8/2015

The Neighborhoods at Brookview skilled nursing home, which opened in June 2013, earned high marks again on the latest family/resident survey. The scores include 95% overall satisfaction and 95% recommendation to others for the five-star facility.The Neighborhoods at Brookview received strong marks again on the skilled nursing home facility’s latest family/resident survey conducted by independent research firm, My Innerview.

According to the survey, overall satisfaction for the facility remained at 95%. In addition, 95% of those interviewed indicated they would recommend The Neighborhoods to others.

“Our team is committed to delivering outstanding care to our residents,” said Administrator Jason Hanssen. “We work hard to earn these exceptional scores from our residents and their family members and to maintain our five-star ranking with the Centers for Medicare and Medicaid Services.”

In June 2013, residents and staff moved from Brookings Health System’s old nursing home, Brookview Manor, to The Neighborhoods at Brookview. It offers short and long-term care to residents. The facility embraces the household model of care which aims to create a homelike, social setting for residents. Staff incorporates the five person-directed values in care: Choice, Dignity, Respect, Self-Determination and Purposeful Living. For more information, please visit www.brookingshealth.org/Neighborhoods.

About Brookings Health System

Brookings Health System, located in Brookings, South Dakota, includes a 49-bed hospital, the 79-bed The Neighborhoods at Brookview nursing home, Brookhaven Estates senior living apartments, Yorkshire Eye Clinic, Arlington Medical Center and White Medical Clinic. It is a non-profit, city-owned facility that offers the community a full range of inpatient, outpatient, surgical and extended care services. The emergency room is staffed 24 hours a day and provides around the clock patient needs ranging from minor injuries to life threatening crises. For more information about the services offered at Brookings Health System, please call (605) 696-9000 or visit us on the Web at brookingshealth.org.