Brookview Manor Scores High on Latest Resident and Family Satisfaction Survey

Posted: 3/19/2012

Brookview Manor’s employee care team who earned the recent high quality scores. From left to right, front row: April Anderson, Terri Mohror, Sabrina Flute, Stephanie Hruska, Kyrsten Anderson, Sherry Neilson, Megan Mallery. Second row: Barbara Landsman, Mona Dykhouse, Amanda Trowbridge, Megan Halsne, Ione Matson, Susan Skogen, June Stuefen. Third row: Lindsay Dykstra, Jason Hanssen, Lori Parsons, Jill Kerr, Vicki Creswell, Jill Mutziger, Tara Hanten, Marci Fenske, Jennifer Burns. Fourth row: Alicia Tonsager, Mindy Wixon, Abby Nielson, Chelsea Newman, MonaRae Williams, Sara Claeys, Heidi Henderschiedt, Amanda Uecker.Brookview Manor recently received high marks on the most recent resident and family satisfaction survey conducted by auditing firm My Innerview.

“Our high scores indicate we are delivering exceptional, high-quality care for our residents,” said Long-Term Care Administrator Jason Hanssen. “Our residents are happy and their families feel assured their loved ones receive the best care possible. Our goal is to continue a superior level of care even after we transition to our new facility.”

Significant quality ratings include:

  • 90% overall satisfaction score
  • 87% recommendation to others score
  • 86% quality of life score

The scores are generated through surveys distributed to Brookview Manor residents and their families. The scores are compiled and compared to organizations nationwide.

Brookview Manor is a 79-bed, non-profit nursing home that offers short and long-term care to individuals of all ages. For more information on Brookview Manor, please call 696-7710 or visit www.brookingshealth.org/BrookviewManor.

About Brookings Health System

Brookings Health System, located in Brookings, South Dakota, includes a 49-bed hospital, the 79-bed Brookview Manor nursing home, and Brookhaven Estates apartments. It is a non-profit, city-owned facility that offers the community a full range of inpatient, outpatient, and extended care services. The emergency room is staffed 24 hours a day and provides around the clock medical-nursing care for patient needs ranging from minor injuries to life threatening crises. For more information about the services offered at Brookings Health System, please call (605) 696-9000 or visit us on the Web at brookingshealth.org.